Support

Standard Support

(incl. for all OpenUI customers)

  • OpenUI.org User Forums (collection of OpenUI Staff and Users anxious to help)
  • OpenDocs CD (available for only $29.95)
  • Free OpenUI Product Updates (professional install only $200)
  • Discounted OpenUI Product Upgrades (professional install only $200 + cost of upgrade)
  • Miva Merchant Updates (professional install only $300)
  • Miva Merchant Upgrades (professional install only $300 + cost of upgrade)
  • 3rd Party Module Installation/Upgrade (professional install only $200 + cost of install/upgrade)
  • Priority Support ($129.95/incident)
  • Professional Website Consulting ($200/hour)
  • Prepaid Consulting Retainer (10 hours for $180/hr, 20 hours for $160/hour)

Advanced Support

$300 for 6-months (no recurring)

  • OpenUI.org User Forums (collection of OpenUI Staff and Users anxious to help)
  • OpenDocs CD (one free issue)
  • Free OpenUI Product Updates (professional install only $40)
  • Discounted OpenUI Product Upgrades (professional install only $40 + cost of upgrade)
  • Discounted Miva Merchant Updates (professional install only $175)
  • Discounted Miva Merchant Upgrades (professional install only $175 + cost of upgrade)
  • Discounted 3rd Party Module Installation/Upgrade (professional install only $50 + cost of install/upgrade)
  • Priority Support (First incident free, $89.95/incident after)
  • Professional Website Consulting ($180/hour)
  • Prepaid Consulting Retainer (10 hours for $160/hr, 20 hours for $140/hour)

Premium Support

$300/month (6-month committment)- $1500 / 6-months (no recurring)

  • OpenUI.org User Forums (collection of OpenUI Staff and Users anxious to help)
  • OpenDocs CD (3 free bi-monthly issues)
  • Free OpenUI Product Updates (professional install FREE)
  • Discounted OpenUI Product Upgrades (professional install FREE + cost of upgrade)
  • Discounted Miva Merchant Updates (professional install only $75)
  • Discounted Miva Merchant Upgrades (professional install only $75 + cost of upgrade)
  • Discounted 3rd Party Module Installation/Upgrade (professional install only $25 + cost of install/upgrade)
  • Priority Support (First two incidents/month free, $69.95/incident after)
  • Professional Website Consulting (First 30-minutes/month free, $160/hour after)
  • Prepaid Consulting Retainer (10 hours for $140/hr, 20 hours for $120/hour)
  • Access to Technical Staff via IM (AOL Instant Messenger/MSN/ICQ)
  • 24/7 Emergency Paging Access (for “Store-Down” situations)
  • 24/7 OpenUI Merchant Store Monitoring (we’ll know your store is down before you do!)
  • Weekly Site Checkup (Database Packing/Health Checkups/Emailed Reports)

Premier Support

$500/month (12-month committment)- $5000 / 12-months (no recurring)

  • OpenUI.org User Forums (collection of OpenUI Staff and Users anxious to help)
  • OpenDocs CD (12 free monthly issues)
  • Free OpenUI Product Updates (professional install FREE)
  • Free OpenUI Product Upgrades (professional install FREE)
  • Free Miva Merchant Updates (professional install FREE)
  • Free Miva Merchant Upgrades (professional install FREE + cost of upgrade)
  • Free 3rd Party Module Installation/Upgrade (professional install FREE + cost of install/upgrade)
  • Priority Support (First six incidents/month free, $49.95/incident after)
  • Professional Website Consulting (First two hours/month free, $140/hour after)
  • Prepaid Consulting Retainer (10 hours for $120/hr, 20 hours for $100/hour)
  • Access to Technical Staff via IM (AOL Instant Messenger/MSN/ICQ)
  • 24/7 Emergency Paging Access (for “Store-Down” situations)
  • 24/7 OpenUI Merchant Store Monitoring (we’ll know your store is down before you do!)
  • Daily Site Checkup (Database Packing/Health Checkups/Emailed Reports)